My contract ended about two months ago but I never got an email from ID mobile to remind me of the end date or to let me know about the options I had. As a result, I’ve been charged for two months the full amount of £31.55 when I could have changed to a cheaper plan. Since I was supposed to receive an email close to the end of my contract to remind me and to let me know of my options, but I never got it, I would like a refund for the difference I’ve been charged since my contract ended on 20/01/2021.
Best answer by Michelle
We’ll send you a private message on here so that we can verify your details and check your account to confirm when we have sent you a notification regarding the end of your contract.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.