Hello,
I am unable to find a way to send an email to yourselves so shall post my question here.
My IDMOBILE phone number was 07402052428.
I have just obtained my full credit report from Experian and it is showing the following information about the account I held with yourselves:
I was 1 month then 3 months late with a payment of £6 then up to date. I have checked my records and I made my final payment to the contract on 18th August 2017 which was after the 24 month contract had ended. I had previously stated that I would not be continuing the contract after the 24 month point as you can see in the email above.
With the settlement date being 15 Jan 2018 and the last updated date being 04 Feb 2018, it is clear that the 1 month and 3 months late notifications were for September onward in 2018 after my contract was finished. I received no notification from yourselves that I owed £6 and did not pay it in January 2018 to make my account balance to go to £0. I presume therefore that IDMOBILE realised the mistake at this point and cleared the balance to £0. However, this incorrect information remains on my credit report to this day, affecting my credit score as can be seen.
Can you please amend this and clear if from my credit file as soon as possible.
Thank you in advance.
Kind regards,
Andrew
