credit score

  • 10 August 2020
  • 5 replies
  • 218 views
R
Rank

hi, I purchased an ID MOBILE sim through carphone warehouse which I cancelled in March this year and now on my credit score is showing outstanding balance of £1 and it’s effected my credit score. I have since paid ID MOBILE the £1 and the account shows £0 balance, is there anyway my credit score can be adjusted to show settled.

5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Riakaurgill01,

When did you make the payment? Any changes to credit files can take up to 30-days to be reflected on your credit report. If it has been over 30-days, we would recommend contacting our Live Chat Team here. Please let us know how you get on.

Kind regards,
Ryan

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A
Rank
Userlevel 1

Hi, did you get this resolved? I have a similar issue and nobody has responded to me at all.

R
Rank

Hi ally, I have had this sorted… I raised a dispute with ID MOBILE and with CLEAR SCORE. I eventually received a call from ID MOBILE and the lady sorted it all out. 

R
Rank

Google ID MOBILE complaints department and maybe give them a call. 

A
Rank
Userlevel 1

Thanks I will give that a go, it’s so difficult to get any help from ID mobile. Appreciate your help 

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