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default on my credit score

  • 17 August 2020
  • 7 replies
  • 112 views
dino
Rank

Hi I want pay a default bill. How do I pay it off?

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Best answer by Will 19 August 2020, 12:09

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7 replies

Will
Rank
Userlevel 6
Badge +8

Hi @dino,

 

You can pay through the App, or by calling 7777 from your iD Mobile.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
toalstephen
Rank

Hi

I have just found i have a default from ID Mobile for £47 from 3 years ago and it has been killing Credit Rating every month since. 

I was told it was cancelled and i had no balance. 

I cannot speak to online help as i dont know the phone number

I have tried to speak to an agent on the telephone and i just get automated messages and cut off. 

PLEASE HELP

Will
Rank
Userlevel 6
Badge +8

Hi @toalstephen,

 

Who was it that told you that it was cancelled and you had no balance left top pay?

 

Did you cancel your direct debit? 

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
dino
Rank

Hi

 

I am no longer with ID mobile and I don't remember my old number. I know my old address.

Will
Rank
Userlevel 6
Badge +8

Hi @dino,

 

I see we’re now discussing this in the Private Messages, so we’ll stick to communicating there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Dorothy marvell
Rank

I'm trying to pay my monthly but can't as had our bank account backed last month got new card but can't register it it's driving me mad

Michelle
Rank
Userlevel 5
Badge +8

Hi @Dorothy marvell 

 

To set up a  Direct Debit, log on to the iD Mobile app or My Account online, go to the 'My Billing' page, and select 'Manage my Direct Debit'. Then simply follow the instructions on the screen.

 

If you'd prefer to make manual card payments, you can do this by logging in to the iD Mobile app or My Account online, going to the 'My Billing' page, and selecting 'Make a payment'. Then follow the steps shown on the screen and click submit.

 

I hope this information helps. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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