Direct Debit Taken Out Twice

Hi @bardi, forgive me if I’m misunderstanding but, you paid twice and were refunded once. Why do you believe you’re due the other payment back, too? 

Regardless, for any account-specific queries, you’ll need to contact our Live Chat team.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thank you,

Rory