Solved

Direct Debit - Urgent - Payment

  • 5 January 2021
  • 4 replies
  • 140 views
D
Rank
Userlevel 1

Hello, 

 

I had a direct debit return from my bank for a payment that came out on the 4th of January (Insufficient funds). It says in the app that I payed my bill on the 30th and that I don't owe anything, I am assuming this is the payment I need to pay.

 

I am trying to pay manually but I need to confirm if I owe anything.

icon

Best answer by David7 6 January 2021, 14:47

View original
This topic has been closed for comments

4 replies

D
Rank
Userlevel 1

Solved.

Will
Rank
Userlevel 6
Badge +8

Cheers for the update @David7.

 

How was it you managed to get it resolved in the end?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

I just had to wait until the app updated and acknowledged that my direct debit payment had failed, and then paid the outstanding balance manually via the app.

Mohammed
Rank
Userlevel 7
Badge +10

Thanks for confirming that @David7,

We’ll mark this post as resolved with your message as the best answer to help others who may face the same issue.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?