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How to understand your bill.

  • 16 March 2018
  • 2 replies
  • 725 views

Userlevel 8
If there’s anything about your bill you don’t understand, you can ask a question below.

But before you do that, you might want to check out our Understanding your bill webpage. It tells you exactly how your bill works, plus it’s got a sample bill with each point carefully explained in rigorous detail!

We’ve also rounded up a few of the most common questions we get asked around billing. Here they are:

Where can I view my bill?


You can view your bill by logging in to the iD Mobile app or My Account, and then going to 'Billing', 'Current month'.

To view previous bills, go to 'Billing', then 'See a Breakdown'.

How can I get paper billing?


Paper billing is available at a cost of £1.50 per month. To get it, log in to the iD Mobile app or My Account, go to the 'My Billing' page, 'Billing method' and select 'Change my billing method'.

How can I pay my bill?


The best way to pay your bill is via Direct Debit. It means you don't have to remember to make a payment each month and helps to avoid any issues with late payments.
To set up a new Direct Debit simply select ‘Billing’ from the main menu of the app or My Account, then ‘Change my Direct Debit’ and fill out the details.
We also accept manual card payments. You can do this by going to 'My Bills', 'Billing', and selecting 'make a payment'.

Why do you bill me the day after I join?


We bill you the day after you join so you can pay your first month’s line rental in advance. This means that you’ll avoid getting a large bill shock when your first proper monthly bill arrives.

What happens if I fail to make a payment?


If you miss a payment, we’ll probably try to contact you (by SMS, post or Text To Speech) and inform you of the situation. We might put an outgoing restriction on the line until your account is brought up to date.

If you think that you might miss a payment, the best thing to do is to contact us as soon as possible. We’ll do our best to help.

Will I need to pay any charges at the end of my plan?


Yes, at the end of your plan you'll pay your standard monthly plan amount, along with any additional charges you incurred outside of your allowances.

When do my allowances refresh?


Your allowances will refresh after one calendar month - it all depends on the date your plan started. For example - if you have a connection date of the 5th, your allowances will run until the 4th of the following month, and refresh on the 5th.

2 replies

Userlevel 1
My monthly charge changes every month but the information online says it will always be the same. I can't find any info to explain why. Can you help?
Userlevel 6
Badge +6
Hi @Pippy,

Welcome to the iD Community!

When you view your bill, have you checked for any out-of-allowance usage? This can include calls/texts to chargeable or premium numbers, or using more data that what is contained within your allowance.

Ryan

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