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I've had a text from iD this morning saying I'd used 80% of my allowance, however the app shows remaining allowances?

  • 1 April 2020
  • 3 replies
  • 87 views

But on checking online I have 4.1gb left out of 5gb and have only 8 days left until refresh

Is it a scam?

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Best answer by Gregor 1 April 2020, 19:13

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Userlevel 8
Badge +9

Hey @SueD 

 

Did you purchase an add-on by any chance? This message would go through if for example your plan is 1GB but you purchased an add-on of 4GB you will receive this message at the of 1GB but you won't be charged as the message says since you still have your add-on. 

 

Kind Regards 

Gregor

Yes I did purchase an add on, but none of it has been used, expires July 2020

Userlevel 8
Badge +9

That's good. Message will be send to you just before add-on kicks in and when your plan allowances will be about to finish. It's all good, you have got nothing to worry about regarding your data :-)

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