Question

iD app not working properly for spending cap or add-ons

  • 15 August 2020
  • 5 replies
  • 70 views
S
Rank
Userlevel 1

I'm trying to buy a data add-on, but every time I try, a red lettered message says something like "This action can't be done right now". So i try again and again, then wait another day.... but no change. Now I've reached my bill cap and I can't change that either.  What do I do?

5 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Skatemac, this does sound odd.

 

Are you trying to perform these actions through the App or on a web browser?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

I'm trying to use the app! Do you think I need to update it or something?

Susan

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Skatemac,

 

Could you try via: https://my.idmobile.co.uk/

We’re just trying to see if it’s an issue with the app/account that’s affecting you.

 

Let us know if this works or not.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

Hello Mohammed, thanks - I've done that, and it was successful.

Susan

KieranC
Rank
Userlevel 4
Badge +3

Hi Skatemac,

Thanks for getting in touch with us on the Community! Could I ask whether you are using the iD Mobile iPhone or Android application? I’ll raise a ticket with our app team to investigate what is going on. Quite strange that it works fine using the website and not the app.

Thanks! :grinning:

Kieran

iD Mobile Experience Team

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