Question

Late payment

  • 30 August 2018
  • 2 replies
  • 103 views

I paid my overdue bill and waited 24 hours but my phone is still blocked from making phone calls, sending texts and using data , what do I do?

2 replies

I have the same issue; Been over a week now!
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I paid my overdue bill and waited 24 hours but my phone is still blocked from making phone calls, sending texts and using data , what do I do?I have the same issue; Been over a week now!

Hello @Charlottefj & @mjubb,

Sorry to hear you're both facing these issues.

Have you since been able to get this resolved?

When a payment is made, it takes up to 24-hours for the suspension to be lifted.

If this isn't done automatically, we'll need to manually request this.

Mohammed

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