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Making a payment


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Dear ID

 

I am trying to make a payment. 

 

I called ID, however the phone service payment system did not work. 

during the phone service call, I was told i would be connected to a person to take my payment, however no person picked up.

 

Please could a member of staff contact me so I can make a payment?

 

Thank you 

 

Philip

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Best answer by Rory 4 October 2020, 10:34

Hi @Philid, have you tried contacting our Live Chat team? You’ll need to be using a desktop or laptop, rather than a mobile device.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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12 replies

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Dear ID

 

I am trying to make a payment but your phone service does not work, nor does to connect me to a real person to take payment.

 

Please could you contact me is I can make payment?

 

Thank  you

 

Philip

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Dear Kevin

 

We spoke a few weeks ago and agreed of the following:

 

  1. I would make payment of the first of October 
  2. The Id service would be disconnected before end of month

 

I attempted to make payment but you phones service, reports having a problem, it then says it will transfer me to staff member (real person) to take payment. However no real person ever picks up.

Please could you let me know how I can make a payment?

Kind Regards

 

Philip

 

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Dear Id

 

How can someone make a payment? I have tried but your phone service has a problem, while I was in the call I was informed that I would be connected to customer service, but i was not any real person picked up to take payment 

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Hi

 

Please how do i make payment to ID?

 

Please I would like to make a payment, can you help?

 

Thanks

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Dear ID

 

Please can you advise how I make a payment.

I have tried your phone service but it does not work.

Please can you help.

 

Userlevel 6
Badge +8

Hi @Philid,

 

Have you tried calling again? You can also pay through the App if you have it?

 

Will

Userlevel 4
Badge +6

Hi @Philid, I’ve just gone through your posts and merged them all into one thread. I appreciate it can be frustrating when you don’t receive a reply right away, or it might feel like your posts are being lost. However, I can assure you that a member of the team will get around to your query eventually, so we’d kindly ask you to refrain from posting and creating numerous threads about the same issue; this makes it harder for the team to deal with your complaint and other customers’.

As my colleague @Will suggests, you can pay through the iD Mobile app. Navigate to My Billing and click on 'Make a payment'. If you haven't already done so, you can download the app for free from here.

 

Thank you,

Rory

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Dear Rory

Thanks for your email. 

I cant use the app because I don't have a sim.

Is there another way I can pay?  Is there a physical store I could go too?

Kind Regards

Philip

 

 

 

 

 

Userlevel 4
Badge +6

Hi @Philid, have you tried contacting our Live Chat team? You’ll need to be using a desktop or laptop, rather than a mobile device.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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Dear Rory

Thanks 

 

I have stayed on the page for more than 1 hr and no live chat has appeared

Could you provide  Account details for ID mobile so I can make payment?

Kind regard

 

Philip

 

 

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Dear  Rory 

 

I have been able to make my final payment. 

I have received confirmation email  ID of payment.

 

Please disconnect my service, I no longer wish to have a service from ID.

 

Thank you

p

Userlevel 4
Badge +6

Glad to hear you managed to pay this, @Philid. I can see that you’ve been speaking to Kevin via private message and he’s already sorted this for you. Please let us know if you need help with anything else at all.

 

Thank you,

Rory

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