Question

Cut off after paying bill

  • 7 July 2020
  • 8 replies
  • 175 views
nathan
Rank

I never ask any money through covid 19 now and paid £26 off bill ask don't and rest £18off going cut me off really going ne like that I move another networ8

8 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @nathan,

I’m sorry, I didn’t quite understand.

 

Have you paid your bill partially and been cut off? Or you paid £26.00 and had another £18.00 due right after?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

On the 18th of July I upgraded and paid my monthly bill with a another bank card then few days later my services get cut off saying I've not paid 🤔 can't get through to anyone due to covid nonsense and now I'm getting fed up with not having any calls ect I've never missed a payment!! I've even got proof over the payment so can seine sort this before I cancel the whole lot and move to another network!! 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Jamo1980,

This isn’t good to hear, have you managed to query this with our Live Chat Team to see if they can have this resolved?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Darren Maddicks
Rank

Hi was on a payment holiday the payment holiday ended half way through the month I was asked to pay the bill I told them it will paid at the end of the month and I paid the remaining balance and they cancelled my contract which has really annoyed me. But I am still wanting to continue the contract is this still possible as now you are asking to pay the remaining balance of the contract before you reconnect my phone I spoke to some one on chat but they clearly not understanding the situation as they still won't correct the problem till I've paid the rest of the contract of I want to continue using my phone and number why have you done this 

Darren Maddicks
Rank

And why is it I can't talk to a person its a pretty poor service if you have a problem and then no one there to fix the issue 

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Darren Maddicks,

I am sorry to hear about your situation. Our Live Chat Team should have been able to help you with this but we will issue you with a PM now so that we can get this looked into further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank

Same has happened to me ,did they sort it out for you? I am waiting to hear back

Ryan
Rank
Userlevel 6
Badge +10

Hi @Missk,

I’m sorry to hear that this has happened to you as well. We will send you a PM to help further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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