Best answer by Ryan
View originalOutstanding balance!!!!
Hi
I'm sorry to hear this. Usually, when a payment is requested by CARS, it is best to pay through that method rather than through us directly just because they are managing the outstanding charge on our behalf.
We would need to access your account to see why you have received another letter, so if you could contact our Live Chat team here we'll be able to investigate this for you.
Alternatively, if you want help via email, Please include a copy of your post along with your username, your full name, your iD Mobile Number, your full address and date of birth to get us started.
Ryan
Hi Ryan, I sent a message and haven't got a reply back yet? The live chat is pointless, never seem to get through to anyone. I need this sorted asap so that CARS can stop threatening me with more letters to pay the outstanding balance that's already been paid!
Thanks for the email, I have responded now. We aim to respond to emails within 24-hours and I appreciate that the email method may not be the quickest but we'll help as much as we can.
Ryan
I did respond to her yesterday and I have not heard back so I hope that we have resolved this issue for her. We do believe that the payment request that she was sent was delayed and everything is now in order.
Ryan
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