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Outstanding balance after cancelling

  • 26 November 2020
  • 1 reply
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Michaelhrustic
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So , I cancel my Sim plan back in August yet I have an outstanding balance that needs to be paid for "September". How can I have an outstanding balance for a month that was AFTER I cancelled? 

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Best answer by Mohammed 1 December 2020, 17:03

Hello @Michaelhrustic,

When you cancel, you provide 30-days notice.

This processes the cancellation in 30-days time.

Bills are produced as normal during this time.

Your final bill is produced after the disconnection has completed and then we will either:

  • Bill remaining line rental that’s due and collect via Direct Debit 14-days later
  • Provide a credit if you’ve overpaid.

 

Mohammed

 

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Mohammed
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Userlevel 7
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Hello @Michaelhrustic,

When you cancel, you provide 30-days notice.

This processes the cancellation in 30-days time.

Bills are produced as normal during this time.

Your final bill is produced after the disconnection has completed and then we will either:

  • Bill remaining line rental that’s due and collect via Direct Debit 14-days later
  • Provide a credit if you’ve overpaid.

 

Mohammed

 

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