Question

restricted service

  • 31 March 2020
  • 7 replies
  • 95 views

Please can someone answer my query. I have been restricted but I have -88 pounds in I think credit very confused please help I need my phone in these trying timeĀ 


7 replies

Userlevel 8
Badge +3

Hi @Lin,Ā 

Welcome to the iD Community.Ā 

Iā€™ve sent you a direct message with some further information.Ā 

Thanks,

Nikhil

Message Removed.

Userlevel 8
Badge +3

Hi @LinĀ ,Ā 

I have removed the content from your last message as we do not advise sharing personal information on the Community. Iā€™ve taken note, and will get someone to contact you.Ā 

Thanks,

Nikhil

Hi Nik sorry šŸ˜ am such a technophobe thank you

I also have cleared my balance after my devices have been restricted and still not restored after 2 days and canā€™t contact anyone to restore my services anything I can do to sort thisĀ 

My SIM card is only two days old and is restricted, I haven't even had a bill generated yet. I cannot use the sim. I really need help and there is no one willing to help me ID or CPW. The response is appalling. Stop selling products online if you have no one to deal with customer service, its only fair.

Userlevel 3
Badge +5

Hi @haylsnowĀ 

Welcome to the iD community.Ā 

I have sent you a private message with more information.Ā 

RegardsĀ 

Aklima

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