I found that since 30 June I have been charged £4.50 a month for a service which I have never requested. I found that it is already in the next bill, I tried to contact ID mobile by phone and on live chat but they are unavailable. How can I cancel it and get a refund?
Best answer by Ryan
It sounds as though your number has been registered to a SMS subscription service. We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.
If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).
There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly.
I hope this helps.