at the beginning of the pandemic I made an arrangement with id mobile as I was in a vulnerable health position and needed my phone on to summon for help ect that I would have a 90 day grace period where I would not lose service if I was unable to pay my bill . However my services did become restricted within a few weeks ... as I was 3 days late with my bill
I managed to summon help and with the help of an email and this forum it was put back on and an apology issued ... it meant I was one bill behind each time but it was OK cos we had agreed that me and id
However for the last 5-6 weeks without warning my services were restricred again and my account handed to a debt collector ... who rang me constantly
I explained the situation and that I had paid every month as agreed and cleared off every bill so it was infact the current bill they were cutting me off for and passing on despite my agreement with them
( I have emails from them confirming the arrangement)
During my weeks restrictions they sent me texts saying that my 90 days were coming to an end soon and reminding me of the balance of my bill ... i couldn't reply as they had already restricted me weeks before
Even the debt company passed it back to them as I proved they hadn't kept to the deal and I had
However I then paid the balance . . And I am still restricted days later ... and when I go on live chat they tell me they can't deal with my enquiry ive spoken to several different …
This is frustrating
They have also billed me for another months service when they haven't let me use it for the last 6 weeks which I think is so unfair
What should I do ....i really am lost
Best answer by Will
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