Hello,
I was wondering if anyone knew the reason why ID requires a credit check for a monthly rolling sim-only deal?
AFAIK, Credit checks are usually done when someone is providing credit… a sim-only deal (specifically a month rolling one) is not credit…
Best answer by Ryan
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+6
Hi
In the case of that second point, this allows us to tailor your upgrade options so that you’ll only ever be offered attainable ones.
Thank you,
Rory
“verify your identity, assess your creditworthiness, and helps us to prevent fraud”
Again, why does this need to be done for a rolling monthly sim?
“verify your identity” - This can be done multiple ways
“asses your creditworthiness” - Does this need to be done if you’re not providing credit?
“prevent fraud” - I’m not sure how that is relevant to a rolling monthly sim?
Furthermore, “this allows us to tailor your upgrade options” - Shouldn’t this be done at the time of upgrade? This implies you have done a credit check for future purposes. Do you think that is good practice?
+10
Hi
We’re sorry that you are not happy with our credit check processes. It is company procedure to carry out a credit check for SIM-only contracts, something which most networks do, and we apologise for any inconvenience that this may cause. We have Pay As You Go SIM bundles available instead which offer you a set monthly allowance without the need for a credit check.
We do use a credit check to verify identity, along with obtaining information from your credit application and about your financial situation and financial history. Credit reference agencies will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
Although SIM-only plans do carry less risk than a longer term one or of a phone contract, it still is a form of credit and we do allow additional usage outside of the basic allowances offered which are then added onto a future bill; someone with bad credit history may not be proven to be able to pay something like this back.
In regards to the point surrounding tailoring future options, this isn’t a direct reason so we apologise for the confusion caused by that part.
Ryan
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