bill paid twice, how can I get a refund

Hey @Shaila Awan ,

If you’ve made 2 bill payments you can either:

Leave the payment on as a credit which is simply used to pay the next bill or we can PM you here to get you a refund processed via Direct Debit.

Please let us know which you’d prefer.

Mohammed

Hey @Jo Millward,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed