For the first time since I joined around 4 years ago, I have incurred data charges. Is there a way to see a breakdown - just dates to understand why this has happened, please?
Usually, I am well inside my allowances so this is a worry.
Best answer by R3dsid3bo5rd
View original
+9
Try looking at a PDF copy of your bill covering the period the charges where incurred.
Locate “Your invoice breakdown” section, within that the “Mobile Internet Browsing” sub-section.
Anyway, good luck
I can’t at the moment as I don’t have next months pdf but thank you for the info, as soon as it is available I will try. Thanks again.
+9
I can’t at the moment as I don’t have next months pdf but thank you for the info, as soon as it is available I will try. Thanks again.
You can avoid unexpected charges by setting the bill cap for your iD plan to £0.
Anyway, hope you get to the bottom of the additional data charges on your account
Thank you for all responses.
I discovered on my phone where the problem had arisen - Blockaduko! I had played, thinking I was online but it came out of my phone’s usage and not broadband.
I have now deleted the game.
I can’t at the moment as I don’t have next months pdf but thank you for the info, as soon as it is available I will try. Thanks again.
You can avoid unexpected charges by setting the bill cap for your iD plan to £0.
Anyway, hope you get to the bottom of the additional data charges on your account
Thank you, will look into that. Don't want to be caught out again.
+10
I can’t at the moment as I don’t have next months pdf but thank you for the info, as soon as it is available I will try. Thanks again.
You can avoid unexpected charges by setting the bill cap for your iD plan to £0.
Anyway, hope you get to the bottom of the additional data charges on your account
Thank you, will look into that. Don't want to be caught out again.
Glad you got to the bottom of this
You can turn off data and only use WiFi when you’re at home as a surefire way of preventing data usage.
I know that I have plenty of data but as I’ve been doing this since I was a kid, I just cannot leave Mobile data on when I’m at home! That said, it saves extra battery life too!
Mohammed
Thank you Mohammed, I usually do this and must have forgotten after being out and needing data. It is all back on track and I’ve learnt. Thanks again.
+7
No worries. If you require any assistance in the future, please let us know.
Kash
I can't locate the 'most helpful answer' button.
I've tried / tapped on everything but it isn't making itself known.
Any assistance on this would be helpful ... without starting a new thread. 🤔
Thank you
+9
I can't locate the 'most helpful answer' button.
I've tried / tapped on everything but it isn't making itself known.
Any assistance on this would be helpful ... without starting a new thread. 🤔
Thank you
You gave most helpful answer 2 weeks ago
🙂
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