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can someone from customer service please help me. i have neen left without service for a week

  • 27 July 2022
  • 5 replies
  • 165 views
Trixxi Corish
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I have been left without service for a week and it causing some upset as I need my phone out of WiFi areas. My account clearly states I am well within my limit, in fact it shows I have 99GB left!!!! I cannot seem to find a way to get in touch with customer service and am getting very very irritated by it all. We pay for a service after all. I appreciate an automated system might be the way forward but surely only if the system works 🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️

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Best answer by andewhite 27 July 2022, 23:44

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5 replies

andewhite
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Userlevel 8
Badge +9

Okay @Trixxi Corish, the help & support options at iD Mobile are 100% online and 100% automated outside of customer service hours.

For immediate assistance with account enquiries use online chat at https://idmobile.co.uk/live-chat.

You can also get in-touch with iD Mobile on social media through facebook (using Messenger) or Twitter (by sending a Direct Message).

The iD agents work until 8pm on weekdays.

Good luck.

 

Rory
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Userlevel 5
Badge +6

Hi @Trixxi Corish, did you manage to get through using one of the options above?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Trixxi Corish
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Nope, it keeps telling me request rejected. I'm absolutely fuming 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Trixxi Corish, to avoid being told “request rejected”, use an iPad, tablet or laptop to visit the online page https://idmobile.co.uk/live-chat - don’t use your smartphone.

If online chat doesn’t work, use facebook or Twitter to contact iD Mobile.

Rory
Rank
Userlevel 5
Badge +6

Hi @Trixxi Corish, you might need to log out of community before accessing Live Chat. Or, as suggested above, try Facebook or Twitter.

If you’re still having trouble, just reply to us here and we’ll be in touch.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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