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cant make calls due to reaching capped limit but on unlimited

  • 2 January 2023
  • 6 replies
  • 1287 views
E
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I can't make outgoing calls. It says I have reached my capped limit however I have unlimited calls and use WiFi calling at home. What can I do. 

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Best answer by Mohammed 3 January 2023, 16:35

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6 replies

Mohammed
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Userlevel 7
Badge +10

Hey @Emma Whitfield ,

Sounds like you’re calling a non-inclusive number.

Calls to 084 or 087 numbers are not included and carry a charge of 45p per minute (iD Access charge) plus a charge set by the company you are calling.

Calls to non-standard 07 numbers also carry a charge. These are often business numbers that forward calls to anothe number.

https://www.idmobile.co.uk/nonstandard07numbers

 

If you do need to make a call to one of these numbers or an 084 or 087 number, you will need to increase your cap.

Mohammed

 

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Andrea Cook
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Can someone please help me. I can't make any calls. This keeps happening if it carries on then I am going to cancel my account 

Kash
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Userlevel 7
Badge +7

Hi @Andrea Cook,

Welcome to the Community!

Are you getting the same error message?

It may be worth resetting your network settings to see if that improves things.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Shelly-Ann Harvey
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 I’m trying to increase my capped limit. I’m on all inclusive calls but I’m currently abroad. I can’t log into my account because the new app isn’t available yet and all I get is an error message when I try to log in (I’ve always been able to log in no problem before)

How can I resolve this? I need to be able to use my phone, I’d be happy to pay to increase my capped limit while abroad but I can’t log in. 

Shelly-Ann Harvey
Rank

This is the error I’ve had all week, I was relying on being able to book taxis abroad and it’s causing me a massive issue not being able to use my phone. 
 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Shelly-Ann Harvey 

 

The team are working on some issues with the new app, we hope for these issues to be fixed soon, apologies for any inconvenience caused.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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