• 28 May 2021
  • 1 reply

I want to change the cap on my daughters phone so I don’t have a big bill if she goes over so please can you change it 

1 reply

Userlevel 3

Sure Lucy, you can set and change this yourself. You can adjust it between £0 and your credit limit at any time within the iD Mobile app or My Account online.

Here’s how to do this:
• Select 'Services’ from the bottom menu of the app (or ‘My Services’ if you’re in My Account.)
• Then select ‘Edit my capped limit’. You can then move the slider anywhere between £0 and your credit limit.

That’s all there is to it. And you can adjust your cap as often as you like.