Question

changing payment and personal details

  • 17 October 2022
  • 5 replies
  • 746 views
Matthew Perkin
Rank

I would like to upgrade my plan, however I want to change my payment details to a different card as I am taking on the contract, I can’t seem to find anyway of finding out how to do so?

5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Matthew Perkin,

First update the Direct Debit details via the My Billing section of the iD app/account.

Once that’s done, you can now upgrade and enter the new details to match.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
Rank

I keep on getting a screen that says the details were not able to be validated.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Imtiyaz Haque,

Make sure the billing details match the iD account details.

You need to make sure that the address is updated to match on both.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hi I've read on ehre but I'd like to know how to chsnged all the details cos my mum set this account up ?

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Codie wile,

You can’t change the name of the account holder of the contract.

If she set it up in her name, then the contract would remain in her name.

You can register the username (if not already done) with your own and use your own billing details for payments.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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