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Charged Twice

  • 5 January 2021
  • 5 replies
  • 110 views
Tzia
Rank

Tzia

Rank

HI,
I purchade a bundle for £6 on 31st December for mobile number REMOVED. As I see in my bank account it has been charged twice. I see two transactions of £6 each. Please refund £6.

Best regards

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Best answer by Mohsin 6 January 2021, 17:15

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5 replies

Troy94
Rank

I've had this same problem how long did they take to pay you 

S
Rank

They said to me that they've charged me correctly, even though they haven't and no mention of a refund....

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Tzia 

We are sorry to hear this. We will send you a Private Message so we can look into this for you and get this sorted.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kevin
Rank
Userlevel 4
Badge +10

Hi @Sana123 

Could you give us more details as to your scenario?

What was it that happened exactly?  If you can give us a general idea we can potentially help further from there.

Mohammed
Rank
Userlevel 7
Badge +10

Hello ​​​​​ @Troy94,

 

We’ll also send you a PM so we can look into this for you.

 

Mohammed

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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