My regular monthly payment is £3.99 but the past month £4.29 as taken.Its not the amount but I have no idea what the extra was for.Cannot find any reason on my account page either.Anyone help?
Best answer by Kevin
View originalMy regular monthly payment is £3.99 but the past month £4.29 as taken.Its not the amount but I have no idea what the extra was for.Cannot find any reason on my account page either.Anyone help?
Best answer by Kevin
View originalWe’ll send you a private message on here now so that we can take a further look into this for you
Simply click on your profile icon in the top right, then go to your private messages.
Hi
Have you changed your Direct Debit date recently? If so, this can lead to the following monthly payment covering a longer period of time to account for the change. You can see this by viewing the date ranges on your bill. Let us know if that is the case or not.
Ryan
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