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extra charges on my bill

  • 2 March 2022
  • 3 replies

Userlevel 1

On the 16/02/22 I have been charged £4.14. Could you explain to me why?

3 replies

Userlevel 8
Badge +9

Hey @Patrycja 

All of our invoices are PDF documents and fully itemised.

If you view the PDF bill that has the charges, you can scroll down the page to see exactly what the charges comprise of. 

This is usually down further a few pages.

Let us know how you get on.



Userlevel 1

Hi Mohammed

It doesn't show on my bill but on my bank statement.


Userlevel 6
Badge +7


Do you have access to your iD Mobile account?

You can view your charges and bills via the account.




Why iD Mobile?