I have made 2 payments for the same bill this month

I don't have a direct debit you sheep

Hi @Jordan Torkington,

Just a fair warning, please refrain from abusing members of the Community.

Your original comment was not approved due to violating the Community Guidelines.

If you continue to post abusive comments you will be banned.

@WelshPaul is not an iD Mobile employee but he along with other users like @andewhite  provide valuable input and support other customers.

If you do not have an active Direct Debit, then it would only have been possible to have 2 payments taken if you made 2 payments on the account.

We can only refund additional payments via Direct Debit so we’d need to re-instate this to process.

Alternatively, you can leave the payment on the account as a credit and it will automatically be taken towards next months bill meaning, as long as next months bill is the same as your credit balance, no further payment will be due.

I’ve also renamed the topic for clarity. 

Mohammed

Hi @Jordan Torkington 

I’m unsure why you’d pay twice, as mentioned above this wouldn’t happen on our side, direct debit takes how much is owed and a manual payment would only take how much you authorise it to, we wouldn’t be taking extra.

I’m sorry you feel this way about iD Mobile, for smooth payments we’d recommend setting up a direct debit.

Tom