Best answer by Ryan
View originalI'm getting charged £4.50 more from my original bill.
Has the bill been produced or is this showing on your unbilled usage?
Have you subscribed to any premium messaging services at all?
Mohammed
Hey there
That sounds like something we'll need to look into your account further to address and get resolved.
Could you possibly contact our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
They'll take it from there.
Kevin
Hey
This is unfortunate to hear. If you have had no joy in cancelling this with the SMS horoscope service provider yourself, you can input the phone number 82450 into this database to file a complaint: https://psauthority.org.uk/for-consumers/service-checker
I hope this helps.
Ryan
and been charged extra 3 last month now , how do I stop them ? I send email to them also ,( cs@i-simm.com ) to unsubscribe me even though I never subscribed them .what else I can do ???
I would advise you to follow my post above and get in contact with the service provider directly to ask for you to be removed from their subscription services. You can enter in the phone number to this website to find out more: https://psauthority.org.uk/for-consumers/service-checker
Ryan
This has also happened to me as well, £4.50 text extra charge on this months bill, no idea why, dont use texts very often, surely as this is happening to so many customers ID need to do something, it only seems to be happening to ID customers, is there a risk that our private details being accessed, also the last 2 months my data is going in days even though i turn it off and use wifi, check n double checklist off, haven't had any new apps, I always say how good this company are but started to change my mind, they're always passing the blame, customer service counts for a lot
Hello
As we’ve advised above in the topic, this is something signed up to by user end and not be the network. There should not be a threat of private details being accessed besides the phone number you’ve registered the subscription with.
You can view your itemised bill which will confirm the number the subscription for, then follow the steps above to unsubscribe or contact the company.
As for your data, we only record data usage that’s been used by the phone. Whether this is background apps accessing the data, we can’t say. If you are not using data, we recommend switching Mobile Data off.
When off, it is impossible for you to access the mobile data allowances, therefore none shall be used.
Usage of data can vary for a customer daily, and if you’re seeing an increase it will be something that’s changed either in your day to day usage, or something that’s started to use more data.
We cannot and would not start recording random unused data on your account to deplete your data quicker.
Mohammed
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