Hi there,
My January bill came up to £87.40. That is double my allowance and I have a ban on overcharges so I really don’t understand what is going on.
Please, can you get back to me in regards to that?
Hi there,
My January bill came up to £87.40. That is double my allowance and I have a ban on overcharges so I really don’t understand what is going on.
Please, can you get back to me in regards to that?
Hey
If you’re still none the wiser, I’d recommend speaking to the Live Chat team who’ll be able to provide some clarity.
Thank you,
Rory
I’ve been overcharged on this months bill. I purchased extra data but I’ve been charged twice for the add on!
Live chat unavailable. How can I contact you to rectify this????
Hi
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thank you,
Rory
I’ve been overcharged the last 3 moths for a text message to 88222. I’ve never texted this number and I’m being charged £1.50:each times, it seems to occur on the 27th of each month
Hello
This sounds like a premium text subscription.
iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.
We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.
If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).
There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly.
Please also see the following article which refers to this type of situation: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages it may provide some further insight into these types of subscriptions.
Mohammed
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