Hi
I have recently switch plans and online it shows my balance for payment on the 24th March to be in credit. Yet I am receiving emails stating ID will be taking the same bill amount from last month of £41.
please can I have this resolved and the reassurance with a confirmation email, that I am indeed in credit. Otherwise I will have to cancel my direct debit before the 24th.
+10
Hello
These are likely automated messages you’re getting.
If you’re referring to the bill, have you tried viewing this? It should give a breakdown with the credit.
What happens when you log into the app/account? What balance shows?
Send us a screenshot here omitting any personal information.
Mohammed
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