Question

my phone bill is higher than normal

  • 11 July 2023
  • 4 replies
  • 282 views
B
Rank

I've just received my second bill and it's 59 pound instead of 36.99, it says it's a monthly reccuring charge what is this, my bill isn't supposed to be that high

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Benjones234, have you changed your payment date?

 

B
Rank

Yeah will it just be one 20 pound charge?

andewhite
Rank
Userlevel 8
Badge +9

In most cases, everything reverts to normal once the date change has been through one billing cycle.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Benjones234,

This is often down to one of few factors:

  • You’ve changed your payment date
  • You recently upgraded or changed your plan/tariff
  • You have out of plan usage for exceeding allowances or roaming or international calls
  • You have purchased add-ons

The bill should be able to provide a full breakdown so you’ll get an idea of what these charges are for.

If the bill is only for line rental, check the period that this covers.

Normally a bill covers 1-month in advance.

Bills following a Direct Debit date change may cover a bigger period due to moving the bill date which is normal (and advised when submitting the request).

Bills following a plan change or upgrade will provide a credit for x period of time from the date you upgraded/changed and then re-bill you the new amount. This can cause the bill to be higher or lower depending on the plan you changed to.

 

Mohammed

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