Question

need help!

  • 7 April 2024
  • 2 replies
  • 52 views

I disconnected my services and transferred my mobile number to a different network as was no longer satisfied with the service I was paying for so I left before my upgrade date which was 31st of March but because it was Easter I left on the 3rd of April and now iD mobile expect me to pay £45.05. They sent me an email saying £0 outstanding balance but when I login to my iD mobile account it says £45.05 outstanding, so which is correct! The email or the account 🤔 screenshots of the evidence, email and my iD mobile account.

 


2 replies

Userlevel 3

Hey there @Jasmine Lewis, welcome to Community!

 

Have you managed to resolve this issue/get in touch with us directly as of yet regarding this?

 

If not, please let us know, and we’ll drop you a PM to investigate this further.

 

Thank you,

Tyler

I've tired contacting you multiple times about this final bill situation and you don't believe me that I was due an upgrade on the 31st of march hence why I believe that I shouldn't have to pay £45.05 as I left in the right amount of time.

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Why iD Mobile?