I have been on the app seen an amount to pay went online banking paid then my DD took the same amount again - can this be reimbursed?
Best answer by Mohammed
View originalI have been on the app seen an amount to pay went online banking paid then my DD took the same amount again - can this be reimbursed?
Best answer by Mohammed
View originalHello
This would happen when the DD is due to be taken and a manual payment is made via card.
In most cases, the DD is taken on time but the Bank reports this a few days later.
We can refund the additional card payment made.
I’ll PM you with how we can get this sorted for you.
Mohammed
Hi I am new to this community. I need help in resolving my question.....In July 2 payments were taken by ddr for no reason, no add ins etc......How do I get a refund???
Hi there
Have you recently requested a date change on your Direct Debit?
Where both of them by Direct Debit, or was one of them a manual payment?
No problem
Glad you were able to sort it!
Let us know if you do have any issues, no matter how silly it may seem, we’re always here to help.
Mohammed
Hi
We are sorry to hear this. You should be able to see your recent charges through your iD app. However, if you would like to discuss this further, you can speak to a member of our team through our Live Chat service below:
Alternatively, you can also speak to our iD Mobile team on Facebook or Twitter.
-Mohsin
Already have an account? Login
No account yet? It's really easy to register here
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.