paid balance but still cant use phone

Hey @Jessica Green,

This is because when you are making the call, it’s connecting to the iD line first as a bar is in place.

However, we have an automated message set to advise of DPD delivery delays for anyone contacting us, hence why this is happening.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed