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  • 30 June 2022
  • 2 replies

I’ve payed this all, the money has come out of my account but I still do not have a bill summary and it appears as if it were still outstanding. I have never been able to get in contact with IDmobile and find out what is actually going on with my account, what they have a received and why it won’t recognize that I have payed.


Best answer by andewhite 30 June 2022, 14:57

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2 replies

Userlevel 8
Badge +7

Okay @sashamercer,

The “My billing.” page / screen is not a summary as such, it’s just a statement of any payments (credits) and any pending charges.

If you pay using a Direct Debit (DD), then you don’t need to do anything -  payment will be collected on next DD payment date.

If you’re still concerned, get in-touch with iD using online chat at

You should type “talk to a person” once you’re connected (to avoid the bot).

If online chat doesn't work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.

Good luck.



Userlevel 6
Badge +6

Hi @sashamercer, just checking in to see if you still need help with this?


Thank you,



Why iD Mobile?