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Problem sending texts

  • 30 June 2022
  • 4 replies
  • 568 views
M
Rank
Userlevel 1

I am very happy to have switched to your network , there are only two things that concern me
The first is: I have a problem with sending messages. I send a text message and I get a notification that the message could not be sent, and despite the notification some messages are sent anyway, but it is annoying because I do not know which messages have been sent and which not
The other thing is that I wanted to leave my old number, I transferred it to you and it is still my main number, but when I send a message or make a call it is the number you assigned to me (it doesn't work every time either), could you please check this?
I would be very grateful

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Best answer by Rory 1 July 2022, 14:37

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

What handset are you using?

Rory
Rank
Userlevel 5
Badge +6

Hi @Magdalenaroman2210, if you’re using an iPhone, could you please try this for me?

 

1) Turn off iMessage (Settings > Messages)

2) Restart your phone (by pressing and holding the on/off button)

3) Tap Settings > Phone > My Number and confirm that it is correct.

4) If it is not correct, please enter the correct number

5) Turn iMessage back to On (Settings > Messages)

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" 

 

If you’re using an Android device, please try going into the Message app, tap settings and find Chat Features. Turn it off, then back on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

It’s works 

Thank you Rory 

Rory
Rank
Userlevel 5
Badge +6

Glad to hear that @Magdalenaroman2210 :)

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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