text message received saying my bill is due but it isnt

  • 24 September 2022
  • 4 replies
  • 96 views
K
Rank

My bill isnt due untill next month,yet iv had a text saying its due in 3 days?

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4 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Kazcross1,

You should be able to log into the iD app/account, view the bill and then see the due date for this on the PDF bill.

Have you tried to check this?

Mohammed

 

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K
Rank

My bill is saying i owe money when i don't? My bill is paid up to date, i paid my monthly bill today yet its saying my account has been suspended? 

 

Ridiculous that theres no number i can ring to speak to someonabout this e 

andewhite
Rank
Userlevel 8
Badge +9

iD Mobile don’t provide telephone support for customers @Kazcross1, but 0800 049 1300 might work.

Tom
Rank
Userlevel 7
Badge +4

Hi @Kazcross1 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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