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Unlimited bundle, but getting "Your have reached your capped limit"

  • 10 March 2022
  • 1 reply
  • 65 views

I have an unlimited bundle with no cap set, but I’m getting the message “You have reached your capped limit” when making calls.  Please help!

 

Thank you


1 reply

Userlevel 8
Badge +9

Hello @ianxjackson,

What number are you trying to call?

If it’s an 084 or 087 number then these are not inclusive of your allowances.

Any number beginning with 01, 02 and 03 and standard 07 numbers will be inclusive of your allowances.

Mohammed

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