Question

We could not process this months bill

  • 5 March 2021
  • 3 replies
  • 66 views
S

I got a text message saying “We could not process this months bill. To continue using our services, update your information at:…..” Have checked and there is nothing wrong with my bank account information. What information is require?

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @superdecade,

 

Have you recently changed the details or the account your Direct debit comes out of?

 

This can often trigger an automatic message like you’ve described.

 

Will

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S

No. No changes made to my account. Confirmation in my idmobile account says that my most recent bill 2 Mar has been paid.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @superdecade,

If the iD app/account is showing the bill as paid then it may have been re-attempted and taken.

If you could keep an eye on this account and check mid next week.

let us know how you get on.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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