why am i getting billed twice :( | Join the discussion, ask questions, share advice.

why am i getting billed twice :(

  • 5 March 2022
  • 1 reply
  • 34 views

Hi 

I just joined and ordered my sim on the 25th Feb and I haven't even activated it yet.

I joined the £8 SIM only package.

I got a first email saying payment will be £8 on the 27th of each month so 27th march I am assuming. I then get another email saying £8 will come out on the 14th of march for Line rental? So confusing as I didn't see this on the sign up form.…

I am entitled to send back my sim as it's part of a 30 day refund policy.

 

Before I consider sending it back and cancelling this 12 month contract would you like to explain why I am paying twice a month? Giff gaff didn't do this to me?

 

Thanks 

Fran


1 reply

Userlevel 8
Badge +9

Hello @Francesca Groves,

Your first bill is produced when your contract is connected.

Line rental for your bill covers 30-days in advance and the payment is collected 14-days after the date it’s produced.

Your next bill would then be produced 30-days after the last and payment taken 14-days after that date.

Let us know if you still need help.

Mohammed

 

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