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I have been trying to get in touch with someone for days and this is ridiculous , my mum is disabled and you have billed her £55 when she should be charger £14 I would like to get in contact with a REAL PERSON as soon as possible because she cannot even afford to pay for her essentials when id mobile is stealing her money.

Afternoon @Lozaconway1978,

I’d recommend logging into the iD Mobile app to view your recent bills, as it’ll have a breakdown of why additional charges were added to the account.

Please refer to our Help Hub for how to register, if you have not done so yet.

Thanks.

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