I haven’t used my sim and I have cancelled contract yet your still trying to bill me
Cancelled Contract
SIM cards are activated at the point of dispatch. It doesn’t matter if you used the service or not, it was made available to you. No different to turning your phone off and placing it in a drawer for a month. You still have to pay that month’s bill.
I have paid the bill
Ive had a a smiliar they have now handed to a debt collector despite me cancelling and paying them all owing. Been trying to communicate with them for 4 days - average response time to a message is over 2 days. Shocking customer service
Hey there
Any further issues, please do let us know.
Additionally,
https://www.idmobile.co.uk/live-chat
If you’re having issues and would like us to PM you here, then of course we can do so, so please let us know.
Thank you,
Tyler
I just want confirmation the account is closed
Are you using a popup blocker,
Unfortunately, this forum is the slowest way of communicating with iD personnel. One could spend weeks, or even months, getting assistance here.
Okay
Using Safari on my iPad, live chat only seems to work in a private window.
Otherwise you could try sending a private message to one of the iD Mobile social media accounts.
Hi
We will get back to you via PM as soon as possible.
Thanks for your patience.
Kash
Still no reply to my question on confirmation of canceling
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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