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charged early on a monthly plan

  • 11 July 2024
  • 1 reply
  • 8 views

So I set this sim up then checked the app just to go over everything and the app says my payment is the 26th of each month. I woke up on the 11th to find I've already been charged but my allowances a) haven't reset as it says they will when I pay my bill and b) are showing 15 days till they reset (15 days onto the 11th would be the 26th) 

1 reply

Userlevel 7
Badge +6

Morning @Grimmy2890426,

Are you a new customer, if so your first bill is taken the day after you join iD Mobile?

Thanks.

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