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I am being charged full price still after contract has expired

  • 3 August 2023
  • 4 replies
  • 279 views

My 24 months contract finished and still they changing full price im confused 

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4 replies

andewhite
Rank
Userlevel 8
Badge +10

Okay @Maryan Ibrahim, the iD contract doesn’t end until you tell iD Mobile. 

I think what’s happened in this case is that you’ve finished the 24-month minimum term for your iD contract.

Unfortunately, what happens next is completely your decision @Maryan Ibrahim.
 

Forum member (non-iD)
M
Rank

How can i tell them please help 

andewhite
Rank
Userlevel 8
Badge +10

Do you want to leave iD Mobile, to use another service provider and keep your iD phone number? 

Forum member (non-iD)
Mohammed
Rank
Userlevel 4
Badge +9

Hey @Maryan Ibrahim,

Log into your iD app/account

Click My Account > Upgrade

Then find either a new contract or SIM only plan to upgrade to.

This replaces your current with the new.

So SIM only means you will only be paying for the SIM only plan.

 

Make sure you are not being credit checked (as upgrades require no credit check).

If you are being asked for address history and/or setting up a new Direct Debit (where you have one active already) you will have gone onto the wrong area and are purchasing a separate new contract which is not an upgrade.

 

Mohammed

 

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