My 24 months contract finished and still they changing full price im confused
I am being charged full price still after contract has expired
Okay
I think what’s happened in this case is that you’ve finished the 24-month minimum term for your iD contract.
Unfortunately, what happens next is completely your decision
How can i tell them please help
Do you want to leave iD Mobile, to use another service provider and keep your iD phone number?
Hey
Log into your iD app/account
Click My Account > Upgrade
Then find either a new contract or SIM only plan to upgrade to.
This replaces your current with the new.
So SIM only means you will only be paying for the SIM only plan.
Make sure you are not being credit checked (as upgrades require no credit check).
If you are being asked for address history and/or setting up a new Direct Debit (where you have one active already) you will have gone onto the wrong area and are purchasing a separate new contract which is not an upgrade.
Mohammed
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