i need to speak to an advisor

Have you tried using iD Live Chat at https://idmobile.co.uk/live-chat, @Amanda Salter?

The iD chatbot works 24/7 - the iD advisers work until 8pm on weekdays.

Hi @Amanda Salter 

How can we help?

For a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi I need to speak to someone for resolve problem in bill

id Mobile is an online service only;  you must use CHAT.

I’ve lost my puk code and locked my sim card

My number is 07726000030 

my name is PAUL CASSAR 

Hey there @Bald43uk, thank you for reaching out.

To receive your PUK code, please contact our live-chat via the link below:

https://www.idmobile.co.uk/live-chat

You will need to send them your SIM card number, and they can receive your PUK code for you, to unlock your SIM/Phone.

Thanks,

Tyler