It might be possible to get a refund, I can’t confess to intimate knowledge of the small print on this subject, however. You’ll need to get onto customer support to attempt this.

With the amount of time I’d expect to get this sorted, I’d personally just consider next month’s bill paid.  That they are obligated to provision the service you’ve already paid for, as opposed to you’re obligated to pay.

Hi @Jordan Marston 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom