It might be possible to get a refund, I can’t confess to intimate knowledge of the small print on this subject, however. You’ll need to get onto customer support to attempt this.

With the amount of time I’d expect to get this sorted, I’d personally just consider next month’s bill paid.  That they are obligated to provision the service you’ve already paid for, as opposed to you’re obligated to pay.

Hi @Jordan Marston 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I changed my contract from a monthly payment to a sim only deal last autumn. Since then ID mobile have been taking two fees out of my account, one for £27.91 and one for 12.00.  I would like a refund

Hi ​@Hutch64 

This seems like a new contract instead of an upgrade.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika