I  have exactly the same issue.  It would be good to know when this issue will be resolved

Exactly same thing happened and I did get my service disconnected several emails and multiple complaints later explaining that they left me in a extremely vulnerable situation due to my severe disability and currently having treatment for cancer which has been very difficult for my body and have 24/7 health care providers who I communicate with via text messages due to my severe speech impairment I rely deeply upon email texts and live chat also I require active text message service for my temperature control medication which I receive text with a hour time slot for the delivery which I must reply to confirm if someone and name of person that is going to sign for the delivery due to strict protocol for temperature control medication of this type it will not be delivered if I fail to respond to the text and confirm the delivery and then 2nd text to confirm someone and their name who will be signing for the medication. Therefore the fact noone has been able to reconnect my services still despite my vulnerabilities disconnecting my service has left me with no way of confirming my delivery for my medication which the dose is due tomorrow evening!!! Potentially missing a dose can make the treatment plan ineffective if not administering it same time same day every week!!! I asked for a reconnection to my service during the following weeks until my documents provided them n complaint handler with evidence that showed i show actual be 3/ half months in advance now should never of been disconnected and the initial failed direct debit was due to id mobile attempting the payment on the 23 October despite my payment date is specified 25th day i get paid and multiple duplicate direct debit were successfully processed by my bank and 2 that my bank reversed after they confirmed the payments were duplicated!! I manually cancelled direct debit due to this problem and not wanting to repeatedly pay for the same month over n over 

Hi @HighwayChad6,

Welcome to the Community!

I’m very sorry for the issues that you have experienced.

Please can you advise if this has since been resolved?

Should you have any issues with the payment we can always look to reconnect your services and extend the payment date.

If you still require assistance, I would advise that you contact our Live Chat Team as that is the quickest way to get in touch.

Kash