I changed my bank details a few weeks ago. On 11/6 I had a failed and a successful payment taken and then I got messages today (15/6) saying I had missed a payment and my services were going to be disconnected. I paid immediately and realised I had paid already only 4 days ago. Very confused about what's going on. Ideally I would like 1 payment refunding as I dont wish to pay an additional month ahead if it's not needed?!
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I have exactly the same issue. It would be good to know when this issue will be resolved
Hey there
If you have made a double payment, this will automatically add onto your account as credit, and will automatically pay for/towards your next bill(s) until all used up. However, if you seek a refund for this, then of course you’re very welcome to request one. Therefore, please contact us via our live-chat, and they should be able to process one for you:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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