I went through the process of ordering a pay monthly sim, but afterwards I had 0 emails or contact about it and nothing still after many days, I just resubmitted the form today but I’m not sure if i’ve accidentally done it twice?
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Have you got 2 different web order reference numbers,
If yes, you might’ve placed a duplicate order.
I guess you can always request a returns authorisation, for the unwanted order, during the cooling-off period.
Otherwise the iD sales team may be able to help - reach them on 020 7139 1397.
This team work between 9am - 6pm.
I believe it gave me two but I have no place to find them as there was no emails
Maybe they’re in your mailbox Junk / Spam folder,
Perhaps check if your bank has received a request to setup x2 direct debit payments for iD.
Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
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