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Hi. I got extra 19 pounds on my bill for Premium Message. I am sure I not send any messages. How I can stop this and I want to get my money back because nobody saves me from this. Maybe next month will be 1000 pounds 😪

Hi @Ramunas Caplikas 

 

Your next month wouldn’t be £1000, there is a spend cap limit, as well as you being able to set your own bill cap to ensure that you don’t go over a certain amount you set.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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